Privacy statement

Au Pair Exclusive, Jacobus Spijkerdreef 268, 2132 PZ Hoofddorp, the Netherlands, is responsible for processing your personal data as described in this statement. Chamber of Commerce (KvK) number: 34373562. We are a recognised sponsor of the Dutch Immigration and Naturalisation Service (IND) and a member of the International Au Pair Association (IAPA). You can reach us at info@aupairexclusive.nl or +31 (0)23 303 53 63.

We process personal data when you become or are a client, when you come to the Netherlands as an au pair through us, when you work for us or when you contact us. Depending on your situation, this concerns:

• name, address, phone number and email address;
• date of birth, nationality and a copy of your ID card or passport;
• information about your family situation, such as household composition, living situation and wishes for the au pair;
• your Dutch citizen service number (BSN) and relevant income details, insofar as the IND requires them;
• for au pairs: profile details such as education, childcare experience, references and photos;
• the content of messages you send us.

We use your data to:

• make a suitable match between host family and au pair and support you during the au pair year;
• handle the agreement with you financially and administratively;
• meet our obligations as a recognised IND sponsor;
• meet our obligations as an employer;
• answer your questions and contact you when needed;
• improve our services.

We do so on the basis of our agreement with you, our legal obligations (including towards the IND), our legitimate interest in answering questions and securing our website, or your consent. You can withdraw your consent at any time.

When you fill in the contact form, we receive your name, email address, possibly your phone number and your message. We only use these to answer your question. If you do not become a client, we delete your message within one month.

The pages of our partners have a form where you leave your name and email address. These details come to us. We only pass them on to the company concerned, because with the form you ask to be put in touch with that company.

With a form we include the website or campaign through which you found us, for example a search engine or a link on another site, so we know how people find us. If you consent to statistics cookies, your browser remembers this for at most 90 days; without consent nothing is stored on your device.

To protect our forms against spam we use Cloudflare Turnstile. It checks, based on technical details of your browser such as your IP address, whether the form is filled in by a person. Turnstile does not set cookies for advertising or for tracking your browsing.

Our website only uses cookies that are needed for the site to work and to remember your cookie choice. We do not use advertising cookies. On your first visit a cookie banner asks for your choice; you can change it at any time via the Cookie preferences button at the bottom of every page. The cookie overview below shows exactly which cookies are set.

We do not share your data with others, unless:

• the law requires it, for example towards the IND;
• it is needed to perform our agreement with you, for example with our partner organisations and agents who guide au pairs in their home country through matching;
• you have given your consent.

We also work with processors who only process data on our instructions. GraphicGenie B.V. in Alkmaar builds, hosts and maintains this website and sends the messages from the forms, including the cookie banner and spam protection. Files of host families and au pairs are stored on our own server, managed for us by Exclusief.net B.V. in Alkmaar. You can voluntarily submit documents via Dropbox; we then move them to our own server and remove them from Dropbox. We make agreements with processors about the security and confidentiality of your data.

Au pairs come from countries outside the European Economic Area (EEA). We work with partner organisations in countries including South Africa, South America (including Colombia) and Indonesia. To make a match possible, we only share the host family's letter to the au pair with them, together with the photos the family provides for it. We only do so insofar as it is needed to perform the agreement, or with your explicit consent. Dropbox, which you can use to submit documents, is a US company. Where a processor is based outside the EEA, we ensure appropriate safeguards, such as the standard contractual clauses of the European Commission.

Only our staff and, where the law requires it, the IND can access your data. Our staff are bound by confidentiality. We take appropriate technical and organisational measures to protect your data against loss and unlawful use. This website uses a secure connection (https).

We keep your data no longer than necessary. Files of host families and au pairs are kept for five years after the au pair has left, as the IND requires; after that we destroy them. Messages from people who do not become clients are deleted within one month. Where the law prescribes a different period, for example for financial records, we follow that period.

You have the right to:

• know whether and which data we process about you, and receive a copy;
• have incorrect data corrected or completed;
• have your data deleted, insofar as we are not legally required to keep it;
• object to the use of your data or have that use restricted;
• receive your data to transfer it to another organisation;
• withdraw consent you have given.

To use any of these rights, email info@aupairexclusive.nl. You will receive a reply within one month. If we refuse your request, we will explain why.

If you have a complaint about how we handle your data, please contact us and we will gladly try to resolve it together. You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

We may update this privacy statement, for example when our services or the law change. The most recent version is always on this page.